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Cookie Policy

What Are Cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored; however, this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

You can however obtain up-to-date information about blocking and deleting cookies via these links:

The Cookies We Set

  • Account related cookies

    If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you logout; however, in some cases, they may remain afterwards to remember your site preferences when logged out.

  • Log-in related cookies

    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Email newsletter related cookies

    This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Orders processing related cookies

    This site offers e-commerce or payment facilities, and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

  • Surveys related cookies

    From time to time, we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

  • Forms related cookies

    When you submit data to through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

  • Site preferences cookies

    In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be retrieved whenever you interact with a page that is affected by your preferences.

Third Party Cookies

    In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • Third-party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

  • From time to time, we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • As we sell products, it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

  • The Google AdSense service we use to serve to advertise uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

    For more information on Google AdSense, see the official Google AdSense privacy FAQ.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including;

    • Facebook

    • Twitter

    will set cookies through our site, which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

Cookies for: Statistics

Cookie Organisation Description Type
_gid tileandfloorsuperstore.co.uk This cookie is linked with Google Universal Analytics. It is a new cookie, appears to store and update a unique value for each page visited HTTP Only
_gat_UA-130050397-1 tileandfloorsuperstore.co.uk Used to throttle request rate to Google Analytics HTTP Only
_ga_S6QWQE4QHZ tileandfloorsuperstore.co.uk Used to persist session state in Google Analytics HTTP Only
_ga tileandfloorsuperstore.co.uk This cookie is related to Google Universal Analytics. It is a significant update to Google's commonly used analytics service. This cookie distinguishes unique users by assigning a randomly generated number as a client identifier. It is included in every page request in a site and calculates visitors, session and campaign data for sites analytics reports. By default it expires within two years, and customisable by website owners HTTP Only
_dc_gtm_UA-130050397-1 https://www.tileandfloorsuperstore.co.uk/ Used to store Google Analytics request statistics HTTP Cookie
OTZ www.google.com "OTZ" is a cookie used by Google Analytics that provides an aggregate analysis of website visitors HTTP Cookie
IDSYNC analytics.yahoo.com This cookie possesses information about how an end-user uses the website and also about the advertising that an end-user can see before visiting the said website HTTP Cookie
_hjid https://www.tileandfloorsuperstore.co.uk/ This cookie is used to track statistics about the usage of our website HTTP Cookie
_hjFirstSeen Hotjar This cookie is used to track statistics about the usage of our website HTTP Cookie
_hjTLDTest Hotjar This cookie is used to track statistics about the usage of our website HTTP Cookie
_hjAbsoluteSessionInProgress Hotjar This cookie is used to track statistics about the usage of our website HTTP Cookie
_hjIncludedInSessionSample Hotjar This cookie is used to track statistics about the usage of our website HTTP Cookie
_hjIncludedInPageviewSample Hotjar This cookie is used to track statistics about the usage of our website HTTP Cookie
_hjSession_1479493 Hotjar This cookie is used to track statistics about the usage of our website HTTP Cookie
_hjSessionUser_1479493 Hotjar This cookie is used to track statistics about the usage of our website HTTP Cookie
t_gid Taboola Assigns a unique user ID that we use for attribution and reporting purposes, and to tailor recommendations to this specific user HTTP Cookie
bounce https://ib.adnxs.com/bounce?%2Fsetuid%3Fentity%3D315%26code%3Djm03AFt4DoHkmQANuxBt Determines if a user leaves the website straight away. This information is used for internal statistics and analytics by the website operator HTTP Cookie
collect Google Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels HTTP Cookie

Cookies for: Marketing

Cookie Organisation Description Type
_gcl_au tileandfloorsuperstore.co.uk Used by Google AdSense for experimenting with advertisement efficiency across websites using their services HTTP Only
test_cookie doubleckick.net DoubleClick sets this cookie (owned by Google). It determines if the website visitor's browser supports cookies HTTP Only
__kla_id www.tileandfloorsuperstore.co.uk Tracks when someone clicks through a Klaviyo email to our website HTTP Only
KL_FORMS_MODAL www.tileandfloorsuperstore.co.uk Tracks when someone subscribes (opts in) to a form HTTP Only
IDE doubleclick.net This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website HTTP Only
udmts udmserve.net Underdog Media's Publisher monetization products place digital advertising from their Marketing partners on their Publishers' websites via ad placements HTTP Cookie
dt udmserve.net Underdog Media's Publisher monetization products place digital advertising from their Marketing partners on their Publishers' websites via ad placements HTTP Cookie
rtbh udmserve.net Underdog Media's Publisher monetization products place digital advertising from their Marketing partners on their Publishers' websites via ad placements HTTP Cookie
APID udmserve.net This cookie possesses information about how an end-user uses the website and also about the advertising that an end-user can see before visiting the said website HTTP Cookie
B yahoo.com Yahoo conversion tracking HTTP Cookie
APIDTS yahoo.com This is a Yahoo! Cookie used in the targeting of relevant adverts and content on the Yahoo! platform HTTP Cookie
A3 yahoo.com Used by Yahoo for targeted advertising HTTP Cookie
CMRUM3 casalemedia.com Tracks anonymous data related to the website visits to display relevant advertisements HTTP Cookie
CMID casalemedia.com Tracks anonymous data related to the website visits to display relevant advertisements HTTP Cookie
uuid https://www.tileandfloorsuperstore.co.uk/ This cookie is utilised for optimisation ad relevance by collecting visitor data from multiple websites, normally a third-party data-centre or ad-exchange provides this exchange of visitor data HTTP Cookie
ads/ga-audiences Google Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites Pixel Tracker
adx/cm cm.creativecdn.com Collects information about user preferences and/or interaction with web-campaign content. This is used on a CRM-campaign-platform used by website owners for promoting events or products HTTP Cookie
anj adnxs.com Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads HTTP Cookie
uuid2 adnxs.com Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads HTTP Cookie
_uetsid Bing Bing use this cookie to store and track visits across websites HTTP Cookie
_uetvid Bing Bing use this cookie to store and track visits across websites HTTP Cookie
RUL doubleclick.net Google ads HTTP Cookie

Cookies for: Necessary

Cookie Organisation Description Type
TFSSid www.tileandfloorsuperstore.co.uk We use this cookie to hold information about your current session, such as the account you are logged into, and your basket contents HTTP Only
Tileandfloorsuperstore_bigvisitor www.tileandfloorsuperstore.co.uk This cookie is used when you arrive at our website via one of our marketing campaign emails. It allows us to track the effectiveness of the campaign. HTTP Only
cookiesession1 www.tileandfloorsuperstore.co.uk This cookie is used to count the number of specific visitors on the website HTTP Only
PersistCookie www.tileandfloorsuperstore.co.uk We use this cookie to persist your session across multiple devices HTTP Only
IR_gbd www.tileandfloorsuperstore.co.uk Impact Radius - required for customers to claim cashback HTTP Only
IR_10426 www.tileandfloorsuperstore.co.uk Impact Radius - required for customers to claim cashback HTTP Only
AWSALB widget-mediator.zopim.com Cookie for live chat functionality (remembering load balancing session) HTTP Only
AWSALBCORS widget-mediator.zopim.com Cookie for live chat functionality (remembering load balancing session) HTTP Only
__zlcmid tileandfloorsuperstore.co.uk Cookie for live chat functionality HTTP Only
helpful_user tileandfloorsuperstore.co.uk We use this cookie to provide the 'helpfulness' feature to our Help & Advice articles HTTP Only
optimiseEx tileandfloorsuperstore.co.uk We use this cookie to test new features of our website on small groups of users at a time HTTP Cookie
optimiseId tileandfloorsuperstore.co.uk We use this cookie to test new features of our website on small groups of users at a time HTTP Cookie
ts creativecdn.com This cookie by PayPal supports payment services in the website HTTP Cookie
u creativecdn.com This cookie by PayPal supports payment services in the website HTTP Cookie
cookie-xray https://seersco.com/ This cookie tells us which cookies you have opted in to store HTTP Cookie
CONSENT Google Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website HTTP Cookie
incVAT https://www.tileandfloorsuperstore.co.uk/ Used to record whether you want to view products with inc-VAT or ex-VAT prices HTTP Cookie
awc/source https://www.tileandfloorsuperstore.co.uk/ We use this cookie to hold information based on affiliate marketing and link tracking. No user data is stored. HTTP Cookie

Cookies for: Preferences

Cookie Organisation Description Type
supplyUpdates www.tileandfloorsuperstore.co.uk We use this cookie to track whether you want to see a banner prompting you to read the latest news on product and supply or not HTTP Cookie
_gaexp https://www.tileandfloorsuperstore.co.uk/ Stores identifiers of experiments for Google A/B testing HTTP Cookie
NID google.com DoubleClick set this cookie (owned by Google) to help to build your interest profile and also to show you related ads on different sites HTTP Cookie
1P_JAR Google This cookie possesses information about how an end-user uses the website and also about the advertising that an end-user can see before visiting the said website HTTP Cookie

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